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Terms and Conditions



Welcome to (our site).

These terms of conditions (Terms) tell you the rules for using our site and the terms on which we provide you with our services.


Our site is operated by DIYgogo (referred to as DIYgogo, we, us or our on this site).

To contact us about these Terms, please email


Our site is directed to people residing in the United Kingdom.


DIYgogo is a website that serves to reduce domestic waste. It provides a service to our environment, and therefore ourselves. Please respect the use of this website and the service that it offers. If anyone is found to be abusing this website in any way, they will be blocked from its use.


Please read these Terms carefully before using our site. By using our site, you confirm that you accept these Terms and that you agree to comply with them and the additional terms which apply to this site (see section 5 below). We recommend that you print or save a copy of these Terms for future reference. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.


These Terms refer to the following additional terms, which all apply to use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect about you or that you provide to us.
  • Our Cookie Policy, which sets out information about the cookies on our site.
  • You fully understand and accept how DIYgogo works.
  • All items must be legal.
  • All items must be owned by you or you must have the owner’s permission to place them on the site.
  • All items must be free. We will remove the item if money is being requested.
  • The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • DIYgogo is not responsible for the condition of any items posted on the website. It is your responsibility to ensure that you are aware of the condition and suitability of any items before their acquisition, and to use them accordingly thereafter. We advise that you seek the opinion of a professional if you are unsure.
  • Once you have obtained any items from another user, you are fully responsible for the items, including all consequences of the use of items, and, if necessary, their responsible disposal in accordance with relevant laws and regulations.
  • DIYgogo is not responsible for any accidents, damages, or consequences resultant from the use of any items that are obtained on, or through DIYgogo.
  • DIYgogo is not responsible for any unwanted use of any contact details that you put on DIYgogo.
  • We don’t sell any of your contact details. If you remove your account, all your information that we store will be deleted.
  • We may re-post items from the website to our social media channels for marketing purposes. We make sure that both the user’s identity and their location, including the location of the materials, is not disclosed in any media we re-post.
  • Although measures have been taken to omit any inappropriate content, some may slip through the net. As such, you may come across content that is offensive, defamatory or misleading. It is your responsibility to judge the sincerity of any content you come across, and to act accordingly thereafter. Please notify us of such content.
  • Bad language and objectionable behaviour will not be tolerated. Anyone found to be using this will be blocked from using DIYgogo.
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. We will take down any content we find objectional.
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  • We use anti-spam and anti-spy bot software that are subject to their limitations.
  • Exercise common sense when using this website and communicating with others.
  • Always exercise common sense, particularly when arranging pick-ups or drop-offs. For example, don’t arrange a pick-up from your house if no one will be at home, or arrange somewhere to meet if you’re not happy with doing it from home. In essence, if you’re not comfortable with it, don’t do it!
  • DIYgogo is not responsible for the condition of any items. It is the responsibility of the recipient of items to understand the condition of any items before an exchange takes place. It is also the responsibility of the recipient to understand the weight and dimensions of any items if this has not been published, to ensure the correct arrangements for collection are made.
  • If you put up your phone number, email address, or any other contact information, others will be able to see it. If you feel uncomfortable with posting up a particular contact, simply don’t do it.
  • DIYgogo is a website that serves to reduce domestic waste. It provides a service to our environment, and therefore ourselves. Please respect the use of this website and the service that it offers. If anyone is found to be abusing this website in any way, they will be blocked from its use.

You may need to create your own DIYgogo account to maximise your experience.

You are solely responsible for maintaining the confidentiality of your account login credentials and for restricting access to your account, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur using your login credentials. Therefore, you must take all reasonable steps to ensure your login credentials are kept secure and confidential. If you become aware or suspect that your login credentials have become known to someone else, you should notify us immediately.

You must not use your DIYgogo account (i) in any way that causes, or is likely to cause, our site (or any DIYgogo service) or any access to it to be interrupted, damaged or impaired in anyway; or (ii) in connection with fraud or any other criminal offence or unlawful activity. We reserve the right to refuse you service and terminate your account.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. Your use of any third party sites or resources may be subject to separate policies and terms of use of third parties which you should carefully review. You are solely responsible for any interactions you may have with such third party sites.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission at any time and without notice.


Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that our site will be secure or free from bugs or viruses, that the content on our site is accurate, complete or up to date or that the functions contained in our site will be uninterrupted or error-free, that defects will be corrected, or that the servers that make the content available will be free of viruses or other harmful components.

You are responsible for configuring your devices, applications, programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not (and must not assist anyone else to) attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


All textual, graphical, and other content appearing on our site are the property of us or our licensors. Our site and all content on our site are provided for lawful purposes only. By accessing and using our site, you agree to abide by all laws applicable to the use of our site.

All trade marks, service marks, logos, graphics, brand, product, service and process names appearing on our site are trade marks of their respective holders. Reference to or use of a brand, product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that brand, product, service, or process by us or our affiliates or subsidiaries. Nothing contained on our site (including these Terms) shall be construed as conferring, by implication or otherwise, any license or right (where registered or unregistered) under any patent, copyright, trade mark, or other intellectual property right of ours or any third party, except as expressly granted herein.

You must not use any part of the content on our site for commercial purposes without obtaining an licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


DIYgogo is not responsible for the condition of any items. It is the responsibility of the recipient of items to understand the condition and suitability of any items before an exchange takes place. It is also the responsibility of the recipient to understand the weight and dimensions of any items if this has not been published, to ensure the correct arrangements for collection are made.

All warranties and representations as to the items shown on our site or relating to our services, whether statutory or implied, are expressly excluded to the maximum extent permitted by law.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or agents and for fraud or fraudulent misrepresentation. However, we will not be liable to you for any direct or indirect loss or damage (including loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your use of, or inability to use, our site; or your use of or reliance on any content displayed on our site.

You agree that use of our site is at your sole risk. You (and not us) assume the entire cost of all necessary servicing, repair or correction of your system. You agree that neither we, nor our affiliated or related entities (including our providers), nor any of their respective employees, or agents, nor any person or entity involved in the creation, production and distribution of our site, is responsible or liable to any person or entity whatsoever for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from the use or attempted use of our site or any other linked site. You expressly acknowledge and agree that we are not liable or responsible for any defamatory, offensive or illegal conduct of other users or third parties.


You agree to indemnify, defend, and hold harmless us and our providers, our and their officers, directors, employees, affiliates, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms.


If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.


If you are under 18 years of age, you may only use our site with the involvement of your parent or guardian.


If any term or condition contained in these Terms is declared unenforceable for any reason, then any such term will be deemed severable from the remaining terms and will not affect the validity and enforceability of such remaining terms.


These Terms are governed by and shall be construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or the formation of these Terms as a contract between you and us (including non-contractual disputes or claims).


We reserve the right to amend these Terms, our site and our services from time to time. You will be subject to the terms and conditions, policies in force at the time that you order goods or services from us so please check them every time you use our site.

These Terms were last updated on 24/08/2020.

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